Refund policy
K94 Essentials Return & Refund Policy
We want you to have a great experience with K94 Fitness.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos or video showing the issue
We will review your request and provide a suitable solution.
Returns
Return requests are reviewed on a case-by-case basis.
Items must:
- Be unused
- Be in original condition
- Include original packaging
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Approved refunds will be processed to the original payment method.
Refund processing time may vary depending on your payment provider.
Order Issues
If your package is delayed, lost, or has a delivery issue, please contact us and we will work with our shipping partners to resolve the issue.
Contact Us
For any questions about returns or refunds, please contact K94 Essentials.